Hawick Vets COVID-19 Update 8th June

Please note, as of 8th June, we may be able to offer additional services for our patients, while still adhering to COVID-19 social distancing rules. Any additional services we can offer will depend on a risk assessment which considers the safety of our clients and teams along with the welfare of your pet. As we continue to comply with social distancing rules, we are working in smaller teams to reduce the spread of COVID-19. Therefore, lead times for appointments may be a little longer than usual. Please bear with us at this time.

Examples of services which may be possible:

Vaccination – We strongly believe in vaccination and the benefits of preventative healthcare, but risks vary based on geography, lifestyle and previous history. We will use our professional judgement and discretion to assess each individual situation and advise you on the best course of action. We are currently prioritising primary vaccination courses (puppy and kitten vaccinations), first annual boosters (year old animals) and those animals which are approaching 15 months from their last vaccination.

Neutering – we will assess your pet’s situation based on clinical need, welfare, population control and individual household circumstances to decide if the need for neutering your pet is essential or if it can be safely delayed further. Please be aware that due to decreased capacity there may be a longer lead time than normal.

If your pet requires one of the above treatments, please phone the surgery on 01450 372038 or contact us by e-mailing info@hawickvets.co.uk

We are currently reviewing how best to re-introduce some of these services while keeping you and our teams as safe as possible – so please bear with us, it may take us longer to answer calls or respond to email/web requests. If you have any other concerns about your pet’s health, please contact us to discuss how we can help you.

Flea and worm treatments – will continue to be provided based on your pet’s need. Please call us to order more.

Prescriptions and food – will still be supplied, however the process for ordering may have changed. Please call us if you require more.

We realise you may be feeling anxious about your pet’s wellbeing. However, we wanted to reassure you that we’ll do all we can to support you and your pet – should the need arise.

Equine Vaccine Catch up

Please contact the surgery if your horse missed an annual booster vaccine or second vaccine during lockdown.  For clients having to restart due to lockdown we will cover the cost of the second vaccine for those restarting this month. Every attempt will be made to coordinate visits for the second vaccine in order to minimise visit costs.  Please be aware that physical distancing of at least 2 metres is still required during the visit as outlined in BEVA advice to clients.

Guidance for visiting a practice:

We will continue to minimise face-to-face contact, to protect human health and curb the spread of COVID-19, and therefore if you are visiting us:

  • When you arrive, please wait outside and call our reception team to notify them of your arrival.

We will advise you of how we can safely take your pet into the practice to be examined.

  • To protect the health and wellbeing of our staff, please do not enter the practice unless instructed to do so.
  • If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
  • If your pet is hospitalised at our facility, we are asking clients not to visit their pet at this time.
  • If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.

We have made this decision as the health and wellbeing of our patients, clients and staff is our number-one priority.

Thank you for your understanding during this time. We remain committed to delivering the best care for your pet and for now, stay safe, we are here for you if you need us.

Happiness day-cat and owner

International day of happiness – how pets contribute to our Mental Wellbeing

The ongoing uncertainty surrounding the recent Coronavirus (COVID-19) outbreak will no doubt cause disruption to our usual routine and reduce the amount of social contact we have – preventing us from doing some of the things we enjoy which helps protect and maintain our mental wellbeing.
Read more

hawick coronavirus update

Hawick Vets COVID-19 Update

At Hawick vets, the health, safety and wellbeing of our patients, our staff and our community is our number-one priority.

We remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of respiratory illness (in particular, COVID-19 coronavirus), including careful monitoring of the health and wellbeing of our staff.

Over the past few weeks, we have taken a series of precautionary steps at our practices in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our staff and clients.

Doing our part to keep pets, clients and our staff healthy during COVID-19 (coronavirus)

In addition to the steps we’re taking as a practice to protect everyone who works in and visits our practice, we kindly ask that you take the following precautions:

  • If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
  • If you have been self-isolated with COVID-19 and have recently visited one of our practices, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients, some of whom are elderly or could be more susceptible to illness.
  • If your pet requires urgent veterinary attention, please call us.  We will be able to advise you on how your pets can still receive the care they need.
  • When you arrive, please call our reception team and they will advise when you can enter the practice. If you are told to wait, if you can please wait outside the practice or in your car and the reception team will call you as soon as you can enter.
  • Only 1 client should enter the practice whenever possible.
  • Please limit your time in the waiting area, and maintain at least 6 feet / 2 metres of space between you and other pet owners in common spaces.
  • When possible, schedule appointments in advance to not only reduce your wait time but also enable us to better prepare for your pet’s health needs prior to their arrival.
  • If your pet is hospitalised at our facility, we are asking clients to avoid visiting their pet.
  • If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
  • We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at all of our practices for you to wash your hands when you arrive and before you leave.

Please contact us if you’d like further advice about caring for your pet over the coming months

LINNAEUS – Practice Corona Poster

Be prepared to help pets de-stress, urge hawick vets

Help is at hand, though, as the nursing team at Hawick Vets is running a “Comfort your Pet” campaign which is aimed at raising awareness of the challenges of the upcoming party season, while also providing advice, guidance and offers on treatment.

The nurses at Hawick Vets, explained: “This is the most challenging time of year for pet owners as there are so many potential triggers of stress in animals coming up over the next few months.

“There are the bangs of fireworks, the noisy and hectic festive season – including unfamiliar faces and smells – and, of course, there’s the possibility of autumn thunderstorms and the earlier dark evenings.

“All of these can cause stress in our pets and while some owners will seek guidance and advice, we also know there are many others who just suffer through this period with their pets not knowing that help is available.

“The aim of our campaign is to raise awareness of the potential problems ahead, promote the numerous precautions and highlight the effective treatments which are available in a bid to ensure people are well informed and well prepared to cope with any potential problems.

“We’ll be handing out leaflets full of advice and guidance and offers on stress relieving treatments such as Feliway and Adaptil diffusers and collars, which help comfort pets and keep them calm.”

The comprehensive measures are all part of the far-reaching, proactive campaign by Hawick Vets which begins on Monday, September 30 and runs all the way through to Sunday, January 5, 2020.