Hawick Vets COVID-19 Update

As you’re probably aware, from our last update, we continue to monitor the situation and respond quickly to government advice and the professional guidance from the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association. As a result, we are focusing our efforts on the pets in urgent need of our care and are only physically open for urgent and emergency cases.

However, you can always contact us for any assistance and we will advise you on how your pets can still receive the care they need.

Prescriptions
If you need a prescription for your pet we are asking that you call us at least 24 hours in advance so that we can ensure we are able to get it ready for you. We may provide you with an appropriate time for collection if it is a particularly busy time, in order to adhere to social distancing guidelines. Please call us so that we can discuss arrangements.

New Video Consultation Service
We recognise that many of our clients are anxious about supporting their pet’s health while movement is restricted and we’re in isolation. In light of this situation, we’ve recently launched a Video Consultation Service – which uses technology to provide general advice, help monitor and update treatment for pets already in our care. In the first instance we ask that you contact the practice and we will advise you of the best way to manage your request – which could be via a video consultation. Our usual consultation fee would apply – you can find out more by visiting our Video Consultation Service page.

Other useful information and guidance
We’ve also written hints and tips and things to consider while you’re at home with your pet. These include exercise techniques for your pet, how to manage their weight and the importance of mental stimulation during this period of isolation. See our advice here.

The health and well being of our patients, clients and staff is our number-one priority. The situation is changing daily and we’re reacting to this to minimise the impact from spreading this virus to more people while supporting your pet’s health needs. If you have any concerns or require any advice, please do contact us.

Thank you for your understanding and patience at this time. We appreciate the words of support and encouragement we have received and look forward to welcoming you and your pet back into the practice when we are able.

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hawick coronavirus update

Hawick Vets COVID-19 Update

At Hawick vets, the health, safety and wellbeing of our patients, our staff and our community is our number-one priority.

We remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of respiratory illness (in particular, COVID-19 coronavirus), including careful monitoring of the health and wellbeing of our staff.

Over the past few weeks, we have taken a series of precautionary steps at our practices in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our staff and clients.

Doing our part to keep pets, clients and our staff healthy during COVID-19 (coronavirus)

In addition to the steps we’re taking as a practice to protect everyone who works in and visits our practice, we kindly ask that you take the following precautions:

  • If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
  • If you have been self-isolated with COVID-19 and have recently visited one of our practices, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients, some of whom are elderly or could be more susceptible to illness.
  • If your pet requires urgent veterinary attention, please call us.  We will be able to advise you on how your pets can still receive the care they need.
  • When you arrive, please call our reception team and they will advise when you can enter the practice. If you are told to wait, if you can please wait outside the practice or in your car and the reception team will call you as soon as you can enter.
  • Only 1 client should enter the practice whenever possible.
  • Please limit your time in the waiting area, and maintain at least 6 feet / 2 metres of space between you and other pet owners in common spaces.
  • When possible, schedule appointments in advance to not only reduce your wait time but also enable us to better prepare for your pet’s health needs prior to their arrival.
  • If your pet is hospitalised at our facility, we are asking clients to avoid visiting their pet.
  • If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
  • We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at all of our practices for you to wash your hands when you arrive and before you leave.

Please contact us if you’d like further advice about caring for your pet over the coming months

LINNAEUS – Practice Corona Poster